Local Law Shapes Our Account Terms
Our legal terms define who may access an account, which checks we require and how we respond when a rule changes. Eligibility depends on local law, so your location and applicable Indonesian requirements can affect access. Before account access, we may ask for a valid phone
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number and confirmation of the details linked to your profile. Payment records are treated as part of the account record: DANA, OVO, GoPay and QRIS references can help us match a receipt, while bank transfer and virtual account records may be checked against the account name
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and transaction reference. If a payment or access question needs clarification, use the policy contact route shown in your account area and include the relevant date, rail and reference. We do not present legal terms as permission to bypass local restrictions; where local law permits, we
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apply the published account conditions to your request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.